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Respondents Name Company
5-Excellent, 4-Very Good, 3- Satisfactory, 2- Unsatisfactory & 1-Poor
1. Software
5
4
..3
.2
.1
Ease of installing the softphone
User friendliness
Understanding product feature
2. Call Connection  
Connection establishment
Connection retention
Reliability (Few call dropped)
3. Call statistics  
Quality of information generated
Usefulness of the information
4. Internet connection used . Cable .... DSL .... Leased line
 
5. Rate value added features
Features
5
....4....
...3.....2
......1
Call waiting
Call hold
Call transfer
Caller ID
Voice mail
3-way conference
Music on hold
 
6. Voice quality when call made from VOCAL VoIP to
QUALITY PSTN MOBILE
 
5
4
3
.2.......1
   5
4
 .3
2
 1  
Delay
Voice Clipping
Quality of voice as call progress
Presence of echo
Loudness
   
7. How do you rate your overall experience with VOCAL

 

8 Any Suggestion or comment would you like to give on PacNet VOCAL

 
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